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• Initial settings
  • Getting started (4)
    • Getting Started
    • Integrated Billing Portal of Clock PMS+
    • Navigating in Clock PMS+
    • User Creation for System Configuration
  • Basic Info (6)
    • Account Info
    • Default Hotel Email Address
    • Location Map
    • Logos and Image Library
    • Numbering
    • Multiple Accounts (Properties, Restaurants)
  • Rooms (6)
    • Room (Unit) Types
    • Rooms (Units)
    • Auto Room allocation models
    • Virtual Rooms
    • Room Features
    • OOS Type
  • Taxes and Fees (5)
    • Tax Settings
    • Tax Modes
    • City Tax
    • Exchange rates in Clock PMS+
    • Changing Tax % due to tax regulation amendments
  • Documents (5)
    • Billing Info
    • Document types
    • Document Numbering and Payment Term for Closed Folios
    • Folio Printing settings
    • Auto send folio email with folio closure
  • Revenue and Charges configurations (11)
    • Revenue Groups and Categories
    • Charge Templates - Operational Charge Templates
    • Charge Templates - System Charge Templates
    • Charge Templates - Creating and Editing
    • Charge Templates - 'Minibar', 'Booking (Daily)' and 'Room type auto-charge' templates
    • Charge Templates - Capacity Counters
    • Charge Templates - Discount and Surcharge
    • Charge Templates - Custom Charge Fields
    • Charge Packages
    • Payment Subtypes
    • Revenue Date Mode
  • Users and User Аccess security (7)
    • Users
    • User Groups
    • User Аccess security
    • My User
    • Password Policy
    • User Rights for Booking Operations
    • User Rights for Folio and Charge Operations
  • Other settings (3)
    • Required Booking fields
    • Child age verification
    • Booking notes retention period
• Rate Types and Price Management
  • Preliminary Settings (7)
    • Guarantee Policies
    • Cancellation Policies
    • Packages - Creating Packages and adding Items
    • Package Management
    • Marketing Sources / Channels / Segments
    • Meals&Restaurants
    • Rates - other settings
  • Rate Types in Clock PMS+ (7)
    • Rate types in Clock PMS+
    • Base (Standard) Rates
    • Derived % and Derived Amount Rates
    • Occupancy Adaptable Rates
    • Per-Guest Rates
    • Guest Offsets
    • Hurdle Rates
  • Rate Management (13)
    • Rate Management Screen - Overview
    • Rate Section - Creating and editing rates
    • Rate Search
    • 'Seasons' Section - functional capabilities
    • 'Days' Section - functional capabilities
    • How to apply a Season price?
    • How to apply a Day price?
    • Sections Mass Update, Testing and More
    • Rate Restrictions
    • City Tax Mode
    • Tags - Using Tags, Favourite and Company Tags
    • Applying and using Bonus codes, Badge and Included Discount %
    • Archiving a Rate Plan
  • Contracts with Tоur Operators (TOs) (6)
    • TO Contracts - Initial settings
    • TO Contracts - Prices
    • TO Contracts - Packages
    • TO Contracts - Discounts
    • TO Contracts - Rates
    • TO Contracts - Copy and Archive
• Online Distribution
  • BookDirect (10)
    • BookDirect - Functional overview
    • BookDirect configurations
    • BookDirect Extra Services
    • Content customisation
    • Branding customisation
    • Integration on your website
    • Tracking scripts (Google Analytics)
    • Link Builder
    • Guest Login
    • Setting up referral codes for Influencers and tracking bookings
  • BookDirect for Hotel Groups (3)
    • BookDirect for Hotel Groups - Overview
    • BookDirect for Hotel Groups - Configuration, Branding, Integration, Link Builder
    • Tracking scripts (Google Analytics) for BookDirect for Hotel Groups
  • Channel Managers (7)
    • RoomCloud - Activation and Procedures
    • RoomCloud Setup
    • RoomCloud - Per Guest mapping
    • SiteMinder/TravelLine/Others Setup
    • D-Edge Setup
    • SmartHotel setup
    • Import of Company and Agent profiles from Channel managers
  • SynXis (5)
    • SynXis Setup
    • SynXis - Features
    • SynXis - Booking Exchange
    • SynXis - Blocks
    • SynXis - Profiles
• Guest Engagement
  • MyBooking (Self Service) Portal (4)
    • MyBooking (Self Service) Portal - Functional overview
    • MyBooking (Self Service) Portal - Settings
    • MyBooking (Self Service) Portal - Upgrades
    • Themes
  • Guest Mailer (6)
    • Guest Mailer - Functional overview
    • Guest Mailer - Explaining modes and filters for automatic emails
    • Using the Visual Builder to create stunning emails
    • Guest Mailer - Using a Custom-designed Confirmation email
    • Guest Mailer - Editing the built-in Confirmation Email
    • Guest Mailer - Example setup of automatic mailers
  • Online Check-In (3)
    • Online Check-In - How It Works
    • Online Check-In Settings
    • Attribute Based Sales (ABS) and Special Offers through the Online Check-in
  • Check-in Kiosk (HotelPass) (2)
    • Kiosk Hardware
    • Check-in Kiosk
  • Kiosk v.1 (2)
    • Clock Kiosk - Functional Overview
    • Clock Kiosk - Configuration
• Housekeeping configration
  • Housekeeping configurations (2)
    • Housekeeping Settings - Activities, Sectors, Credits and Common Areas
    • Housekeeping Settings - Activity Schemes
• Languages, Content, Custom templates
  • Languages, Translations, Content (3)
    • Languages
    • Common translations
    • App translations
  • Custom Templates (3)
    • Custom Booking Enquiry Template
    • Custom Folio Templates
    • Changing the date format in emails and documents
• Payment Enablement
  • Getting started - applying for a merchant account (3)
    • KYC screening of your website - Requirements
    • After going LIVE with the Automated Payment Processing
    • Completing the SAQ-A Form and KYC application
  • Payouts, Disputing Chargebacks, Other info (8)
    • Payouts and Payout delay
    • Handling Refunds and having enough 'In-process' funds
    • Reconciliation
    • Disputing Chargebacks
    • Adding Google Pay and Apple Pay as payment methods
    • Payments Reconcile & Payouts Reconcile Reports
    • Transaction refusal reasons
    • 'Essentials' User Guide
  • Terminal User Manuals and Other (5)
    • V400c Plus - User Manual
    • V400m - User Manual
    • P400 Plus - User Manual
    • Customizing the terminal
    • Network requirements and configuration
  • The Payment Autopilot (2)
    • The Payment Autopilot - Configurations
    • The Payment Autopilot - Example tasks
• Room Access Control
  • Room Access Control Setup (9)
    • Room Access control - General settings
    • VisiOnline by Assa Abloy
    • Salto
    • SALTO KS - Mobile Room Access with a Single MyBooking portal click
    • Dormakaba (Saflok 6000 / Ambiance)
    • Messerschmitt
    • Onity
    • Hotek
    • GuestKey by Hotek
• Integrations
  • AppConnector (1)
    • AppConnector
  • Integrating your supported payment processor (11)
    • Selecting your Payment Processor in Clock PMS+ / Clock POS
    • WorldLine/Six Payments
    • Elavon Fusebox - available for North America and Caribbean region
    • Stripe
    • PayPal
    • Authorize.net
    • WorldPay Redirect/Select Junior
    • Adyen - Configuration
    • Adyen - DropIn (Alternative Payment Methods)
    • Adyen - Point of sale terminals
    • Adyen - Creating API credentials
  • Point of Sale (4)
    • Lightspeed L-series
    • Lightspeed K-series
    • Gastronovi POS (HotAPI)
    • Marketman
  • Revenue Management (1)
    • IDeaS G2/G3
  • Accounting and ERP (2)
    • Quickbooks Online
    • Datev standard export - Configuration and specifics
  • CRM and Email Marketing (1)
    • Mailchimp
  • Business Intelligence (1)
    • STR Export
• Other
  • System (3)
    • Clock PMS+ and POS System Requirements
    • Data Export
    • PBX Interface Requirements
  • Clock IoT Connector (7)
    • Clock IoT Connector Type A - User Manual
    • Clock IoT Connector Type B - User Manual
    • Clock IoT connector - Network configuration
    • Clock IoT connector - Installation for fiscal printers
    • Clock IoT connector - Installation for restaurant/kitchen printers
    • Clock IoT connector - Installation for key-card/access control systems
    • Clock IoT connector - Installation for Elavon payment terminal
• Clock POS - Configurations
  • Outlet Configurations (8)
    • Tax Settings, Revenue Categories and additional
    • Tables
    • Kitchens
    • Printers
    • Kitchen receipts, Orders, Bills
    • Receipt Headers and Footers
    • Section POS settings
    • Floor Plans
  • Menu Configurations (5)
    • Creating Order Groups
    • Creating Menu Items
    • Creating Menu Groups
    • Creating Modifiers
    • Promotions
  • eMenu and (Online) Table Bookings (5)
    • eMenu
    • Table Types for Web Table Booking Engine
    • Tables for Web Table Booking Engine
    • Meals for the Web Table Booking Engine
    • Languages and Texts
• Product Updates
  • Latest Updates (12)
    • Clock PMS+ Update (14 Jan 2025)
    • Clock PMS+ Update (19 Nov 2024)
    • Clock PMS+ Update (16 Oct 2024)
    • Clock PMS+ Update (03 Sep 2024)
    • Clock PMS+ Update (31 Jul 2024)
    • Clock PMS+ Update (22 Jul 2024)
    • Clock PMS+ Update (18 Jun 2024)
    • Clock PMS+ Update (13 May 2024)
    • Clock PMS+ Update (27 Mar 2024)
    • Clock PMS+ Update (27 Feb 2024)
    • Clock PMS+ Update (06 Feb 2024)
    • Clock PMS+ Update (16 Jan 2024)
  • Updates Archive (135)
    • Clock PMS+ Update (20 Nov 2023)
    • Clock PMS+ Update (15 Nov 2023)
    • Clock PMS+ Update (11 Oct 2023)
    • Clock PMS+ Update (21 Aug 2023)
    • Clock PMS+ Update (24 Jul 2023)
    • Clock PMS+ Update (21 Jun 2023)
    • Clock PMS+ Update (23 May 2023)
    • Clock PMS+ Update (26 Apr 2023)
    • Clock PMS+ Update (15 Mar 2023)
    • Clock PMS+ Update (09 Mar 2023)
    • Clock PMS+ Update (24 Jan 2023)
    • Clock PMS+ Updates (12 Dec 2022)
    • Clock PMS+ Update (15 Nov 2022)
    • Clock PMS+ Update (7 Oct 2022)
    • Clock PMS+ Update (21 Sep 2022)
    • Clock PMS+ Update (26 Jul 2022)
    • Clock PMS+ Update (28 Jun 2022)
    • Clock PMS+ Update (26 May 2022)
    • Clock PMS+ Update (27 Apr 2022)
    • Clock PMS+ Update (29 Mar 2022)
    • See all 135 articles