Direct Connection with Booking.com via Clock
Clock offers a direct integration with Booking.com, streamlining the flow of pricing, availability, restrictions, and reservations. Below you’ll find all important details about how the connection works and how to ensure everything runs smoothly.
Supported Price Models
The connection supports two Booking.com price models:
- Standard Prices
- Occupancy-Based Prices
If your Booking.com account uses a different model, it must be switched to one of the two above. Please consult your Booking.com account manager to make the necessary adjustments before enabling the connection.
Standard Price Model
For each room type and rate combination, Booking.com provides a fixed occupancy value. Clock will send prices based on that fixed occupancy. For example:
- Fixed occupancy 1 → Price for 1 Adult + 0 Children
- Fixed occupancy 2 → Price for 2 Adults + 0 Children
- And so on...
If your fixed occupancy is greater than 1, and you've set up a single occupancy price in Booking.com, Clock will also send:
- The price for the fixed occupancy
- The price for single occupancy (1 Adult + 0 Children)
Note: Depending on your rate setup, the same price may be used for both.
Occupancy-Based Price Model
Clock PMS+ receives all possible occupancy combinations and sends the corresponding prices, such as:
- Occupancy 1 → Price for 1 Adult + 0 Children
- Occupancy 2 → Price for 2 Adults + 0 Children
- And so on...
If your rate supports different prices for each guest combination, these will be used accordingly.
Important: Please consult with the Clock support team in advance if you wish to change your pricing model from occupancy-based to standard or vice versa. A coordinated change is required to prevent pricing issues.
Currency Compatibility
Your Booking.com account operates in a specific currency. If a mapped rate in Clock is set in a different currency, its price will be automatically converted using the exchange rates configured in Clock.
Make sure that the Booking.com currency is available and enabled in your Clock account to ensure proper conversion.
Availability, Prices & Restrictions Export
Clock exports availability, prices, and restrictions for the next 365 days to Booking.com.
If you notice any discrepancies, please contact the Clock support team. When reaching out, include the room type, rate, and a clear description of the issue. In some cases, we may advise contacting Booking.com support directly for resolution.
Connectivity Errors
If a connectivity issue occurs:
- An email notification will be sent to the hotel’s specified email address (set in Clock).
- If the issue persists, data export will be paused, and you’ll be notified via email.
- Once the issue is resolved, the export can be reactivated.
Invalid Credit Card Reporting
If you use a payment provider connected to Clock, the system can report invalid cards to Booking.com automatically, under the following conditions:
- The card is a Guest Card (received from Booking.com).
- The card fails validation by the payment provider.
If both conditions are met:
- Booking.com will be notified.
- A To-Do will be created in the booking to indicate the failed validation.
Note: OTA (virtual) cards and guest cards entered manually by hotel staff or during online check-in are excluded from this rule.
This feature can only be activated or deactivated by the Clock support team and it is enabled by default.
No-Show Booking Reporting
When a booking received via the Booking.com connection and the guest is a No show the system can report this to Booking.com — but only under specific conditions:
- The booking must be marked as either "Cancelled" or "No Show" in Clock PMS+
- The booking must be updated within the allowed time window - from 1 day after the check-in date up to 2 days after the check-out date
If the booking is updated outside of this time window, Booking.com will reject the no-show report, and the booking will not be marked as a no-show on their side.
Please consult with the Waived cancellation fee option from the rate mapping from more details about how the cancellation fees will be handled for those reports.
This feature can also only be enabled or disabled by the Clock support team and it is enabled by default.
Need Help?
For any setup assistance or troubleshooting, please contact the Clock support team. We’re here to help you maintain a seamless connection with Booking.com and avoid potential issues.