New Functionalities
Currency Conversion of Rates
We have added a new function, "Change Currency and Prices", which allows for easy currency conversion of existing rates. The system automatically recalculates the values at all levels within the rate based on the specified exchange rates. The function is accessible via the "Rates Management" screen, by clicking the "..." button located in the top right corner.
Here's how the new functionality works:
- Selected rates are reviewed, and for each rate whose currency differs from the submitted one, the values are converted at the following levels:
- Guest offsets in the Rate - only those that are for a fixed value (percentage-based ones are retained);
- Guest levels in the Rate - the "Price" field is updated if it is populated;
- Seasons - both fields, "Price" and "Weekend Price", are updated if they have values. Percentage-based derived rates are skipped.
- Guest offsets in the Season - same as in the rate;
- Guest levels in the Season same as in the rate;
- Days - if a price exists, it is converted. Percentage-based derived rates are skipped.
- The currency of the rate itself is changed.
How to use the new function:
- In the "Rates Management" screen, load the rates you wish to convert;
- Select the rates in the list and choose the "..." button, then "Change Currency and Prices";
- Select the new currency and confirm;
Wait for the system to complete the rate conversion, then check the resulting prices.
Improvements
Room Calendar
Capacity Services
Quickly check the availability of parking spaces, rental bicycles, extra beds, and any capacity services. If you have services set up that are limited by a specific daily capacity (Capacity Counters), you can now choose to view them directly in the Room Calendar. Previously, this information was available in a separate report, "Charge Template Availability Report," but by adding it to the Room Calendar, it is now much more accessible and user-friendly.
To select which capacity services to view in the Room Calendar:
- Open the filters and select "Capacity Services";
- Select the services and confirm.
You can save your selected filters on the screen by clicking the "Save as default" button, so you won't have to select them every time.
The list of selected capacity services will appear at the bottom of the calendar, after all rooms. For each service and day, you will see the availability, and if you hover your mouse over it, you will also see the base capacity and quantities sold. Furthermore, the day will be coloured red if there are no availabilities, making it easy to spot.
If you are not yet using Capacity Services, we would like to remind you that by setting daily capacities, you can regulate the sale of certain services and rate packages. You can easily manage scenarios such as the sale of parking spaces, bicycles or other rental equipment, folding beds, cots, or even snacks if they have a limited capacity for each day. Please contact our customer service department if you need assistance with the setup.
Quick Guest Info
We have also added very important guest information to the Room Calendar. The following "quick" information has been added to bookings:
- Returning guest icon. If a guest has one or more valid and checked-out bookings, we display a returning guest icon - a star for them. You can also see the number of their previous visits in the quick booking information. For hotel chains, we would like to point out that visits to all hotels in the chain are taken into account.
- Group/Family Booking Icon. If a booking has associated bookings, there is now an icon in the Room Calendar to help you easily identify it.
- Upgraded Bookings Icon. You will easily recognise which bookings are upgraded through the indicator with an upward arrow icon. We remind you that an upgraded booking is one whose rate is not for the room type the guest is staying in. Easy access to this information will help you with both quick audits and potential room reallocations.
More Useful Improvements:
- Two-Day View for Arrivals/Departures. The Room Calendar is a great tool, but sometimes the 31-day view is not optimal. When using the calendar for arrivals or departures, you need to see the guest's full name. Therefore, we have added a new, two-day view, which provides enough space to see departures and arrivals with guests' full names.
- Search Bookings by Guest Names. To make it even easier to serve guests from the Room Calendar, we have also added the ability to search for bookings by Guest Name, phone number, or email. Enter the details in the field at the top of the screen, and the found bookings will be highlighted for quick and easy identification among all others.
Booking.com
We have added two new features to our direct interface with Booking.com:
- Download Future Bookings. When transferring your Booking.com account to Clock PMS+, it is now possible to download all expected bookings into Clock PMS+. Downloaded bookings are displayed in the standard way – in the inbox. Unfortunately, with this download method, Booking.com does not provide the ability to download credit card details. Credit card details are transmitted only once – during the initial download, and are not accessible thereafter. To download future bookings, please contact customer service.
- Report Invalid Cards and Failed Payments. We have expanded the automatic reporting of invalid credit cards to Booking.com. Currently, when a card is imported, it undergoes a verification process (). If tokenisation fails, the card is reported as invalid. Even if the card is valid, this does not mean it has sufficient funds. Therefore, we have added another automatic function – if, during automatic advance payments (Payment Autopilot) or manually initiated payments, it is found that payment on a customer card received from Booking.com cannot be processed, we send a report for an invalid card again.
Events
Event Activities
We have added several interesting improvements that make the report even more useful:
- Group by Dates. Previously, activities were grouped into two categories – Meeting Room bookings and Catering. However, this did not provide a clear view for the day. With the new parameter "Group results by dates," activities are in a single list, grouped by days and sorted by start time. This view is very convenient for seeing the hotel's overall workload chronologically.
- New Column - Assigned to User. You can now easily see which employee is responsible for a specific activity in the report and quickly contact them.
- New Column - Sales Stage. You can quickly see if an activity is optional, confirmed, paid, etc.
The above changes apply to both the Compact and Detailed views of the report.
Events – Block Pricing With/Without City Tax
If your market practice is to provide prices for rooms without including the City Tax in BEOs, this setting may be of interest to you. The new setting is located in the Event – Blocks section. If you enable it, the block price in the BEO will not include the City Tax, even if the rate has one defined. At the same time, if you make a booking based on this Block, the bookings' charges will include the City Tax, thus ensuring you do not miss collecting it. The option to exclude City Tax from the BEO works for rates defined with the City Tax mode "Extra, Separate charge".
Lost Business
To the block reports: KPI Reports, Event Room Occupancy and Top Companies by Revenue, we have added a new option "Lost Business". If selected, the report will analyse only cancelled Events and their cancelled charges. This way, for example, you can see which companies have the most cancellations, explore lost revenue by different marketing segments, or even by rooms.
Event Room Occupancy and Composite Event Rooms
If you have composite event rooms, this change may be of interest to you. The reporting of composite rooms and their components in statistics is a significant challenge. What should be reported in the statistics – the component areas or the composite room sold? How should revenue be allocated among the rooms? To address these questions, we have added two operating modes for the report. That is, you can view the data from two perspectives:
- Real Areas - the report shows only the base areas, without the composite rooms. This means a booking for a composite room is counted as a booking for individual base areas. The booking's revenue is allocated proportionally to each of the base rooms, depending on their area. This view provides the most accurate analysis regarding the area as real estate and, consequently, the return on investment for a given area.
- As Booked/Sold - the report shows the rooms that have been sold/booked – whether they are base or composite rooms. This means if you sold/booked a composite room, you will see a composite room in the report; if it's a base room, you will see a base room. This view will help you understand how and in what combinations you sell your spaces – in other words, what your clients are looking for most.
- There is also a change in the analysis of bookings for multiple rooms (a single booking where multiple event rooms are selected). Previously, if a booking was for two rooms, the revenue was divided equally, but with this change, the revenue allocation to each room is proportional to its area.
To receive accurate report results, please ensure that all rooms have their areas filled in.
Other
- Guest Profiles - clear information for Returning Guests. To quickly identify returning guests, we have added a new icon (a star) to bookings in the most important lists: Arrivals, Departures, In Hotel, as well as in the Room Calendar. A returning guest is considered a profile that already has valid and checked-out bookings.
- Credit Card Payments in Guest Portal and Online Check-in - you can now disable the use of tokenised cards. What is the new setting for? Although payments with tokenised cards are very convenient and popular with guests, in certain situations, they can carry a higher financial risk. The higher risk comes from the fact that these payments do not go through 3DS confirmation. Therefore, what makes them convenient also makes them riskier. The risk arises in case of potential refund claims from guests. Such claims are more easily satisfied if the payment did not go through 3DS. If you have encountered such cases and believe the risk outweighs the benefits, you can disable tokenised card payments in both locations. In this case, the system will always require the full card details to be entered, followed by 3DS verification if required by the bank. Find the new setting "Request a new credit card upon payment", in the settings for Online Check-in and Guest Portal.
- Charges – Additional Field Check - the report is now also available for Clock POS, through the new report screen. We have added the ability to search for charges with empty fields, without a filled-in value.
- The log of fiscal operations now includes the Username of the user who performed the operation.
- Via the Departures screen, as well as the mass function "Client Folios Print Preview", the new print view of folios will now open.
Fixes
- Synxis - in certain situations during the import of group bookings where the same profile is used as the main guest, conflicts arose and not all bookings from the group were created.
- We have improved the logic for processing monthly invoicing to avoid the possibility of duplication with credit card payments.
- Company Contracts - when editing and potentially duplicating a contract name, there was a possibility that rate tags and discount codes would not be saved.
Localizations
Romania
- RO e-Factura - The issued documents to customers outside Romania are not processed by ANAF; thus, they are now excluded from e-Factura export to prevent errors and unnecessary document volume.