There are cases when guests need to leave the hotel before their stay is over. Here we examine how you can properly handle such situations.
Checkout without deduction of the difference in the price
If despite the early departure, the guest pays the full stay, follow the steps:
- Open the booking and check if the folio containing overnight stay services is closed;
- Close the folio of the booking, if not done already;
- Open the booking for edit;
- Check if the booking has a manual price by days set. If yes, remove the prices for the days for which there will be no sales;
- Change the departure date, so that it matches the day that the guest actually departs;
- Save the changes.
The system will try to recalculate the booking price. If you have closed the folio, the changes will not be reflected in it. A new folio will be created that will contain the difference in the price.
- Void the folio with the occurred corrections, as the amount will not be deducted;
- Check out the booking.
Checkout with deduction of the difference in the price
If you need to charge the guests only for the fulfilled overnight stays, start the following way:
- Open the booking for edit and check for the presence of manual prices by days. If any, remove the prices for the irrelevant days;
- Change the stay of the booking and save the changes.
Depending on the folio state of the booking, there are two possibilities:
The folio containing the overnight stays is open
- After changing the booking stay, the system will void the overnight stay services for the dropped days;
- Close the folio and charge the guest for the actual stay;
- Check out the booking;
The folio containing the nights is closed
- After changing the booking stay, a new folio will be created, containing the voided services. Void the newly created folio with the corrections;
- Open the folio containing the overnight stays of the booking;
- Add a negative payment amounting to the sum that is to reimbursed to the guest;
- Click Issue->Full correction button;
- In the open correctional folio, void all rows containing services to which you DON'T want to make corrections. Leave only the rows with overnight services that will not be used by the guest;
- Close the correctional folio;
- Check out the booking.