Housekeeping Assistant
Cleaning guest rooms is a primary task of housekeeping, but it is far from the only one. In addition to the rooms, housekeeping must also take care of the corridors, stairs, landings, lobbies, restaurants, meeting rooms, service areas, outdoor spaces, etc. All these activities can now be managed in the improved version of the Housekeeping module. Housekeepers can now be "connected" to their assigned tasks. Through the new application "Housekeeper App", they can use mobile devices to track and complete their tasks, charge for the minibar, and report any issues found. This leads to real-time communication, better team interaction, and consequently, more satisfied customers. Here are the details of our improved version:
Tasks for Everything
We have changed the structure of housekeeping tasks so that they not only pertain to hotel rooms but also to meeting rooms, restaurants, or other common areas. Meeting rooms and Restaurants are part of the configurations of the "Events" module, and all other areas you want to manage housekeeping tasks for can be defined in the new setting Housekeeping Assistant->Common Areas.
Create a housekeeping task and choose whether it pertains to a Hotel Room, Meeting Room, Restaurant, or Common Area.
Note: Please note that currently, tasks for meeting rooms, restaurants, and common areas are not generated automatically, but you can create new tasks for these areas through the "Housekeeping tasks" screen.
Housekeepers
To more effectively manage your employees, we have created a new list. In this list, you can enter all housekeepers and indicate whether they are currently on shift or not. This will help you optimise the task assignment process. Besides making it easier to assign tasks to housekeepers, the system will also help by filtering employees on shift. You can also use the new functionality for automatic task assignment. If you prefer, you can continue using the feature the old way, i.e., without having to predefine the housekeeper list, using a housekeeper number, or manually entering a name each time.
Information on how to configure the list can be found in the article "Housekeepers".
Housekeeper App
With the new app, each housekeeper receives and completes their tasks on a mobile device. No prior installation is needed; it is extremely convenient as the only thing the housekeeper needs to do is scan a QR code. They can use their personal smartphone, a company smartphone, or a tablet. There is no limit to the number of devices and housekeepers you wish to use the system. Get acquainted with the capabilities of the new app Housekeeper App - functional capabilities and activation.
Housekeeping Live Monitor
- We added the possibility for the monitor to be started for a specific sector (2). This way, the Sector Manager can monitor changes only for the rooms they are responsible for. Accordingly, the sound indication will be only for the monitored rooms.
- The Housekeeping Manager, on the other hand, can use another new feature - "grouping by sectors" (1), thus clearly seeing all rooms in the hotel and their respective housekeeping sector.
- List of changes (3). With a new button in the upper right corner, you can review all changes since the monitor was last started, seeing information on the time, room, and its new status. This way, even if you miss the sound signal, you can later review everything that has happened during the time you missed (up to 24 hours back).
Other Improvements
- Mass creation of tasks. We have added the ability to create tasks for many rooms/meeting rooms/areas at once. Thus, instead of adding tasks one by one, you can much more quickly create tasks for selected common areas, for example. You use the same screen as before, but instead of one room/meeting room/area, you can now select multiple ones from the list. You can use the new option when creating tasks through the updated screen "Housekeeping tasks".
