For hotels where the age of children is crucial for pricing or rates based on tour operator agreements, we have added a feature that can help enforce automatic control. Here’s how the new control feature works:
- By default, the feature is turned off. To activate it, fill in the maximum age up to which guests are considered children in your hotel.
- Go to All Settings -> Bookings -> Child Age Verification.
- Fill in the "Child age verification - Max age" field and save.
When checking in a booking, if there are fields filled in for the number of children, the following checks will be performed:
- Are the ages of each of the children filled in - If there are 2 children filled in, then two ages must be specified;
- Do the ages of the children match the birthdates in the registration cards - If there are two children and two ages filled in, do the registration cards and the birthdates provided in them match for guests of these ages;
- If the above checks find discrepancies between the number of children, their ages, and their birthdates in the registration cards, a To-Do will be created in the "Bookings" channel with the text "Children age discrepancy detected!" Review the To-Do in the channel to see the discrepancies and take the necessary actions.
- Strict child age verification - If you want to apply a stricter approach to these data, we have provided an additional setting "Strict child age verification (prevents check-in)." If you enable it and the system finds discrepancies during check-in, instead of generating a To-Do, the system will display an error and will not allow the booking to be checked in. In this case, to check in the booking, you must first edit the number of children and their ages to match the registration cards. Choose the level of control that you deem necessary.