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Ticket Status
Internal: interfaces / localizations / fiscalization
Initial settings
Getting started
(4)
Getting Started
Integrated Billing Portal of Clock PMS+
Navigating in Clock PMS+
User Creation for System Configuration
Basic Info and Access Control
(5)
Account Info
Default Hotel Email Address
Location Map
Logos and Image Library
Multiple Accounts (Properties, Restaurants)
Rooms
(5)
Room (Unit) Types
Rooms (Units)
Virtual Rooms
Room Features
OOS type
Taxes and Fees
(5)
Tax Settings
Tax Settings - Optional Settings
Tax Modes
City Tax
Exchange rates in Clock PMS+
Revenue and Payment Settings
(10)
Revenue Groups and Categories
Revenue Date Mode
Charge Templates - Operational Charge Templates
Charge Templates - System Charge Templates
Charge Templates - Creating and Editing
Charge Templates - 'Booking (Daily)' and 'Room type auto-charge' templates
Charge Templates - Capacity Counters
Charge Templates - Discount and Surcharge
Charge Templates - Custom Charge Fields
Payment Subtypes
Users and User Аccess security
(5)
Users
User Groups
User Security
My User
Password Policy
Rate Types and Price Management
Preliminary Settings
(6)
Guarantee Policies
Cancellation Policies
Packages - Creating Packages and adding Items
Package Management
Marketing Sources / Channels / Segments
Meals&Restaurants
Rate Types in Clock PMS+
(8)
Rate types in Clock PMS+
Base (Standard) Rates
Derived % and Derived Amount Rates
Occupancy Adaptable Rates
Per-Guest Rates
Guest Offsets
Contracts with Tоur Operators (TOs)
Hurdle Rates
Rate Management
(11)
Rate management screen - Overview
Rate Section - Creating and editing rates
Rate Search
Seasons Section
Days Section
How to apply a Season or Day price?
Sections Mass Update, Testing and More
Rate Restrictions
City Tax Mode
Tags - Using Tags, Favourite and Company Tags
Applying and using Bonus codes, Badge and Included Discount %
Online Distribution
BookDirect
(8)
BookDirect - Functional overview
BookDirect configurations
Content customisation
Branding customisation
Integration on your website
Tracking scripts (Google Analytics)
The Link Builder
Guest Login
BookDirect for Hotel Groups
(3)
BookDirect for Hotel Groups - Overview
BookDirect for Hotel Groups - Configuration, Branding, Integration, Link Builder
Tracking scripts (Google Analytics) for BookDirect for Hotel Groups
Channel Managers
(6)
RoomCloud - Activation and Procedures
RoomCloud Setup
RoomCloud - Per Guest mapping
SiteMinder Setup
D-Edge Setup
Import of Company and Agent profiles from Channel managers
SynXis
(5)
SynXis Setup
SynXis - Features
SynXis - Booking Exchange
SynXis - Blocks
SynXis - Profiles
DEPRECATED - Web Reservation System (WRS v1)
(7)
WRS - Integration into the hotel website
WRS - Themes
WRS - Product Page Layout
WRS - Colours and Fonts Customization
Google Analytics and Other Web Tracking Products
WRS: Map of Locations
WRS - Company usage
GuestJourney
MyBooking (Self Service) Portal
(3)
MyBooking (Self Service) Portal - Functional overview
MyBooking (Self Service) Portal - Settings
MyBooking (Self Service) Portal - Upgrades
Guest Mailer
(6)
Guest Mailer - Functional overview
Guest Mailer - Explaining modes and filters for automatic emails
Using the Visual Builder to create stunning emails
Guest Mailer - Using a Custom-designed Confirmation email
Guest Mailer - Editing the built-in Confirmation Email
Guest Mailer - Example setup of automatic mailers
Online Check-In
(2)
Online Check-In - How It Works
Online Check-In Settings
Kiosk
(2)
Clock Kiosk - Functional Overview
Clock Kiosk - Configuration
Operations in Clock PMS+
Bookings
(16)
Booking screen - overview
How to create a new booking
Booking Search
Bookings - Advanced Search
Booking statuses
Create a group booking and copying a booking
Multiple Booking Edit
Booking - Rate Price, Manual Price
Booking Contact Person
Room Allocation to Bookings
Check-In and Guest Registration Cards
Booking - Room Change
Booking Checkout
Early Booking Checkout
Booking Enquiry
Import of bookings from a file (csv)
Operating screens
(4)
Rate and Availability screen
Room Calendar screen
Occupancy Forecast Screen
Capacity Adjustment
Folios
(14)
Folio - overview
Folio - Settings
Standard Folio - how to create and search
Folio - Charges
Charge Control
Folio - Split charges
Charge Transfers and Group Folios
Folio - Payments
Document Issue
Common Document for Several Bookings
Folio/Document Operations
Folio - Other Operations
Folio Preview, Printing and Sending
Folio Printouts and Charge Template Grouping Options
New Version of Folio Screens
(12)
Overview - New Version of Folio Screens
New Features
New Approach to Working with Deposit Folios
Charges Screen
Charges - creation and editing
Charges - Transfer and Splitting
Payments & Pre-Authorizations Screen
Card Payments
Creating correction documents
Deposits
Advance Payments
Advance invoices based on an amount paid
Deposits and Deposit Models
(5)
Deposits and Deposit Models
Deposit Folios and Deposit Registration
How to Handle Deposits Through the Transfer Payment Model
How to Handle Deposits Through the Deduct Charges Model
Refund of Overpaid Deposit Amounts
Housekeeping
(7)
Housekeeping Settings - Activities, Sectors, and Credits
Housekeeping Settings - Activity Schemes
Housekeeping Operations - Generating the tasks for the day
Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks
Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive
Housekeeping Operations - Lost and Found
Housekeeping - Legacy model
Guest Profiles
(8)
Guest Profiles in Clock PMS+
Guest Profile fields - create and edit
Sorting, visualization and hiding of Guest profile fields
Guest Profiles - The Guest profile, Searching and Merging
The ID Processor
Masking, Retention period, and ID Processor settings
Translating Guest Profile Fields
Mailing lists and Hotel Registry
Company Profiles
(8)
Companies in Clock PMS+
How to create a Company profile
The Company profile page
Company Codes for BookDirect
Company Contracts
Agents
Routing to Company/Agent profile
Commission calculation module
To-Dos
(3)
To-Dos - General Overview
To-Do Channels and linking them to Users
Creating and Assigning ToDo's
Payment enablement
General information - Initial KYC, Payouts, Operations and Other
(6)
Completing the SAQ-A Form and KYC application
KYC screening of your website - Requirements
After going LIVE with the Automated Payment Processing
Payouts and withheld Deposit amounts
Transaction refusal reasons
'Essentials' User Guide
Terminal User Manuals, Network Requirements and Other
(4)
v400c PLUS - User Manual
V400m - User Manual
Customizing the terminal
Network requirements and configuration
Events and Group bookings
Events and Blocks
(7)
MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days
MICE - Creating Blocks v2
MICE - Creating Blocks (for Events or Group Bookings)
MICE - Block codes
MICE - Converting Blocks to Bookings
MICE - Search screens
MICE - Block Pickup Report
Meeting Room and Catering
(4)
MICE - Creating Meeting Rooms
MICE - Meeting Room bookings
MICE - Meeting Room Calendar
MICE - Catering section
Event Docs and Confirmation App
(6)
MICE - The Event Confirmation App
MICE - Status, Credit Card, Bulk update
MICE - Event documents
MICE - 'Copy from' function (Part 1)
MICE - 'Copy from' function (Part 2 - Event Templates)
MICE - Presentation of the Event invoice
Clock POS
Outlet Configurations
(8)
Tax Settings, Revenue Categories and additional
Tables
Kitchens
Printers
Kitchen receipts, Orders, Bills
Receipt Headers and Footers
Section POS settings
Floor Plans
Menu Configurations
(5)
Creating Order Groups
Creating Menu Items
Creating Menu Groups
Creating Modifiers
Promotions
Operations - Orders (front of house + kitchen)
(6)
Taking Orders and Sending Them to the Kitchen
How to apply Modifiers
Changing the default 'Order group' of a menu item
Adding kitchen notes to an order
Issuing an Instruction to the kitchen
Using the Kitchen Monitor
Operations - Bills
(8)
Applying discounts, surcharge and making items Complimentary
Transferring charges (bills) to Clock PMS+
Tracking transfers in the Reports
Card payment operations in Clock POS (with payment processor)
How to split a bill/payment
Closing a bill - posting payments, using the 'Tip' function
Closing a Bill and Issuing an Invoice
Item, payment and bill voiding
eMenu and (Online) Table Bookings
(6)
eMenu
Table Types for Web Table Booking Engine
Tables for Web Table Booking Engine
Meals for the Web Table Booking Engine
Languages and Texts
Recording and managing table bookings
Personalisation
Languages and Texts
(2)
Languages and Texts
App translations
Custom Templates
(2)
Custom Booking Enquiry Template
Custom Folio Templates
Payment integration
Payment integration - Setup
(14)
Selecting your Payment Processor in Clock PMS+ / Clock POS
The Payment Autopilot - Configurations
The Payment Autopilot - Example tasks
Elavon Fusebox - available for North America and Caribbean region
WorldLine/Six Payments
Stripe
Authorize.net
PayPal
WorldPay Redirect/Select Junior
Adyen - Configuration
Adyen - DropIn (Alternative Payment Methods)
Adyen - Point of sale terminals
Migrating Adyen v1 to v2
Adyen - Creating API credentials
Payment Processing Operations
(2)
Credit Card security in Clock PMS+
Payment operations in Clock PMS+ (back-end)
Room Access Control
Room Access Control Setup
(8)
4Suites
VisiOnline by Assa Abloy
Saflok by Dormakaba
Messerschmitt
Onity
Hotek
GuestKey by Hotek
Salto
Integrations and Localisations
F&B Point of Sale
(4)
Lightspeed L-series
Lightspeed K-series
Gastronovi POS (HotAPI)
Marketman
Revenue Management
(1)
IDeaS G2/G3
Accounting and ERP
(1)
Quickbooks Online
CRM and Email Marketing
(1)
Mailchimp
Localizations
(15)
AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH)
AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+
Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface
FRANCE - INSEE monthly statistics export
GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+
GERMANY - Necessary documents for a POS tax audit
ITALY - Italy Invoice Export Config
ITALY - Italian fiscalization with Epson RT printers
ROMANIA - DxPrint Setup (fiscalization)
ROMANIA - Specifics of the Romanian Fiscalisation Feature in Clock PMS+
SLOVENIA - Slovenian fiscalization feature activation guide
SLOVENIA - Slovenian fiscalization funtions guide
SLOVENIA - AJPES Police Guest Data Export
SWITZERLAND - Hotel statistics report (HESTA)
SWITZERLAND - TourX Digital Guest Card
Business Intelligence
(1)
STR Export
Other
System
(5)
Clock PMS+ and POS System Requirements
Clock IoT device type A
Clock IoT device type B
PBX Interface Requirements
Data Export
Clock IoT Connector
(6)
Clock IoT connector - User Manual
Clock IoT connector - Network configuration
Clock IoT connector - Installation for fiscal printers
Clock IoT connector - Installation for restaurant/kitchen printers
Clock IoT connector - Installation for key-card/access control systems
Clock IoT connector - Installation for Elavon payment terminal
Product Updates
Latest Updates
(132)
Clock PMS+ Update (21 Aug 2023)
Clock PMS+ Update (24 Jul 2023)
Clock PMS+ Update (21 Jun 2023)
Clock PMS+ Update (23 May 2023)
Clock PMS+ Update (26 Apr 2023)
Clock PMS+ Update (15 Mar 2023)
Clock PMS+ Update (09 Mar 2023)
Clock PMS+ Update (24 Jan 2023)
Clock PMS+ Updates (12 Dec 2022)
Clock PMS+ Update (15 Nov 2022)
Clock PMS+ Update (7 Oct 2022)
Clock PMS+ Update (21 Sep 2022)
Clock PMS+ Update (26 Jul 2022)
Clock PMS+ Update (28 Jun 2022)
Clock PMS+ Update (26 May 2022)
Clock PMS+ Update (27 Apr 2022)
Clock PMS+ Update (29 Mar 2022)
Clock PMS+ Update (23 Feb 2022)
Clock PMS+ Update (20 Jan 2022)
Clock PMS+ Update (23 Nov 2021)
See all 132 articles
Reports
General information
(3)
Revenue Recognition in Clock PMS+
How does the Clock PMS+ revenue system work?
Ledger Versions - Guest, Company, Deposit
Video Courses
SOP
Webinars
Clock PMS+ Webinars
(4)
New folio screens
Mastering events and group bookings
Introducing the new BookDirect
Introducing the new Rate Management
Solution home
Other
System
5
Learn about Clock IoT device, our system requirements and more
Explore
Clock IoT Connector
6
Explore