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• Internal: interfaces / localizations / fiscalization
• Initial settings
  • Getting started (4)
    • Getting Started
    • Integrated Billing Portal of Clock PMS+
    • Navigating in Clock PMS+
    • User Creation for System Configuration
  • Basic Info and Access Control (5)
    • Account Info
    • Default Hotel Email Address
    • Location Map
    • Logos and Image Library
    • Multiple Accounts (Properties, Restaurants)
  • Rooms (5)
    • Room (Unit) Types
    • Rooms (Units)
    • Virtual Rooms
    • Room Features
    • OOS type
  • Taxes and Fees (5)
    • Tax Settings
    • Tax Settings - Optional Settings
    • Tax Modes
    • City Tax
    • Exchange rates in Clock PMS+
  • Revenue and Payment Settings (10)
    • Revenue Groups and Categories
    • Revenue Date Mode
    • Charge Templates - Operational Charge Templates
    • Charge Templates - System Charge Templates
    • Charge Templates - Creating and Editing
    • Charge Templates - 'Booking (Daily)' and 'Room type auto-charge' templates
    • Charge Templates - Capacity Counters
    • Charge Templates - Discount and Surcharge
    • Charge Templates - Custom Charge Fields
    • Payment Subtypes
  • Users and User Аccess security (5)
    • Users
    • User Groups
    • User Security
    • My User
    • Password Policy
• Rate Types and Price Management
  • Preliminary Settings (6)
    • Guarantee Policies
    • Cancellation Policies
    • Packages - Creating Packages and adding Items
    • Package Management
    • Marketing Sources / Channels / Segments
    • Meals&Restaurants
  • Rate Types in Clock PMS+ (8)
    • Rate types in Clock PMS+
    • Base (Standard) Rates
    • Derived % and Derived Amount Rates
    • Occupancy Adaptable Rates
    • Per-Guest Rates
    • Guest Offsets
    • Contracts with Tоur Operators (TOs)
    • Hurdle Rates
  • Rate Management (11)
    • Rate management screen - Overview
    • Rate Section - Creating and editing rates
    • Rate Search
    • Seasons Section
    • Days Section
    • How to apply a Season or Day price?
    • Sections Mass Update, Testing and More
    • Rate Restrictions
    • City Tax Mode
    • Tags - Using Tags, Favourite and Company Tags
    • Applying and using Bonus codes, Badge and Included Discount %
• Online Distribution
  • BookDirect (8)
    • BookDirect - Functional overview
    • BookDirect configurations
    • Content customisation
    • Branding customisation
    • Integration on your website
    • Tracking scripts (Google Analytics)
    • The Link Builder
    • Guest Login
  • BookDirect for Hotel Groups (3)
    • BookDirect for Hotel Groups - Overview
    • BookDirect for Hotel Groups - Configuration, Branding, Integration, Link Builder
    • Tracking scripts (Google Analytics) for BookDirect for Hotel Groups
  • Channel Managers (6)
    • RoomCloud - Activation and Procedures
    • RoomCloud Setup
    • RoomCloud - Per Guest mapping
    • SiteMinder Setup
    • D-Edge Setup
    • Import of Company and Agent profiles from Channel managers
  • SynXis (5)
    • SynXis Setup
    • SynXis - Features
    • SynXis - Booking Exchange
    • SynXis - Blocks
    • SynXis - Profiles
  • DEPRECATED - Web Reservation System (WRS v1) (7)
    • WRS - Integration into the hotel website
    • WRS - Themes
    • WRS - Product Page Layout
    • WRS - Colours and Fonts Customization
    • Google Analytics and Other Web Tracking Products
    • WRS: Map of Locations
    • WRS - Company usage
• GuestJourney
  • MyBooking (Self Service) Portal (3)
    • MyBooking (Self Service) Portal - Functional overview
    • MyBooking (Self Service) Portal - Settings
    • MyBooking (Self Service) Portal - Upgrades
  • Guest Mailer (6)
    • Guest Mailer - Functional overview
    • Guest Mailer - Explaining modes and filters for automatic emails
    • Using the Visual Builder to create stunning emails
    • Guest Mailer - Using a Custom-designed Confirmation email
    • Guest Mailer - Editing the built-in Confirmation Email
    • Guest Mailer - Example setup of automatic mailers
  • Online Check-In (2)
    • Online Check-In - How It Works
    • Online Check-In Settings
  • Kiosk (2)
    • Clock Kiosk - Functional Overview
    • Clock Kiosk - Configuration
• Operations in Clock PMS+
  • Bookings (16)
    • Booking screen - overview
    • How to create a new booking
    • Booking Search
    • Bookings - Advanced Search
    • Booking statuses
    • Create a group booking and copying a booking
    • Multiple Booking Edit
    • Booking - Rate Price, Manual Price
    • Booking Contact Person
    • Room Allocation to Bookings
    • Check-In and Guest Registration Cards
    • Booking - Room Change
    • Booking Checkout
    • Early Booking Checkout
    • Booking Enquiry
    • Import of bookings from a file (csv)
  • Operating screens (4)
    • Rate and Availability screen
    • Room Calendar screen
    • Occupancy Forecast Screen
    • Capacity Adjustment
  • Folios (14)
    • Folio - overview
    • Folio - Settings
    • Standard Folio - how to create and search
    • Folio - Charges
    • Charge Control
    • Folio - Split charges
    • Charge Transfers and Group Folios
    • Folio - Payments
    • Document Issue
    • Common Document for Several Bookings
    • Folio/Document Operations
    • Folio - Other Operations
    • Folio Preview, Printing and Sending
    • Folio Printouts and Charge Template Grouping Options
  • New Version of Folio Screens (12)
    • Overview - New Version of Folio Screens
    • New Features
    • New Approach to Working with Deposit Folios
    • Charges Screen
    • Charges - creation and editing
    • Charges - Transfer and Splitting
    • Payments & Pre-Authorizations Screen
    • Card Payments
    • Creating correction documents
    • Deposits
    • Advance Payments
    • Advance invoices based on an amount paid
  • Deposits and Deposit Models (5)
    • Deposits and Deposit Models
    • Deposit Folios and Deposit Registration
    • How to Handle Deposits Through the Transfer Payment Model
    • How to Handle Deposits Through the Deduct Charges Model
    • Refund of Overpaid Deposit Amounts
  • Housekeeping (7)
    • Housekeeping Settings - Activities, Sectors, and Credits
    • Housekeeping Settings - Activity Schemes
    • Housekeeping Operations - Generating the tasks for the day
    • Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks
    • Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive
    • Housekeeping Operations - Lost and Found
    • Housekeeping - Legacy model
  • Guest Profiles (8)
    • Guest Profiles in Clock PMS+
    • Guest Profile fields - create and edit
    • Sorting, visualization and hiding of Guest profile fields
    • Guest Profiles - The Guest profile, Searching and Merging
    • The ID Processor
    • Masking, Retention period, and ID Processor settings
    • Translating Guest Profile Fields
    • Mailing lists and Hotel Registry
  • Company Profiles (8)
    • Companies in Clock PMS+
    • How to create a Company profile
    • The Company profile page
    • Company Codes for BookDirect
    • Company Contracts
    • Agents
    • Routing to Company/Agent profile
    • Commission calculation module
  • To-Dos (3)
    • To-Dos - General Overview
    • To-Do Channels and linking them to Users
    • Creating and Assigning ToDo's
• Payment enablement
  • General information - Initial KYC, Payouts, Operations and Other (6)
    • Completing the SAQ-A Form and KYC application
    • KYC screening of your website - Requirements
    • After going LIVE with the Automated Payment Processing
    • Payouts and Reconciliation
    • Transaction refusal reasons
    • 'Essentials' User Guide
  • Terminal User Manuals, Network Requirements and Other (4)
    • v400c PLUS - User Manual
    • V400m - User Manual
    • Customizing the terminal
    • Network requirements and configuration
• Events and Group bookings
  • Events and Blocks (7)
    • MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days
    • MICE - Creating Blocks v2
    • MICE - Creating Blocks (for Events or Group Bookings)
    • MICE - Block codes
    • MICE - Converting Blocks to Bookings
    • MICE - Search screens
    • MICE - Block Pickup Report
  • Meeting Room and Catering (4)
    • MICE - Creating Meeting Rooms
    • MICE - Meeting Room bookings
    • MICE - Meeting Room Calendar
    • MICE - Catering section
  • Event Docs and Confirmation App (6)
    • MICE - The Event Confirmation App
    • MICE - Status, Credit Card, Bulk update
    • MICE - Event documents
    • MICE - 'Copy from' function (Part 1)
    • MICE - 'Copy from' function (Part 2 - Event Templates)
    • MICE - Presentation of the Event invoice
• Clock POS
  • Outlet Configurations (8)
    • Tax Settings, Revenue Categories and additional
    • Tables
    • Kitchens
    • Printers
    • Kitchen receipts, Orders, Bills
    • Receipt Headers and Footers
    • Section POS settings
    • Floor Plans
  • Menu Configurations (5)
    • Creating Order Groups
    • Creating Menu Items
    • Creating Menu Groups
    • Creating Modifiers
    • Promotions
  • Operations - Orders (front of house + kitchen) (6)
    • Taking Orders and Sending Them to the Kitchen
    • How to apply Modifiers
    • Changing the default 'Order group' of a menu item
    • Adding kitchen notes to an order
    • Issuing an Instruction to the kitchen
    • Using the Kitchen Monitor
  • Operations - Bills (8)
    • Applying discounts, surcharge and making items Complimentary
    • Transferring charges (bills) to Clock PMS+
    • Tracking transfers in the Reports
    • Card payment operations in Clock POS (with payment processor)
    • How to split a bill/payment
    • Closing a bill - posting payments, using the 'Tip' function
    • Closing a Bill and Issuing an Invoice
    • Item, payment and bill voiding
  • eMenu and (Online) Table Bookings (6)
    • eMenu
    • Table Types for Web Table Booking Engine
    • Tables for Web Table Booking Engine
    • Meals for the Web Table Booking Engine
    • Languages and Texts
    • Recording and managing table bookings
• Personalisation
  • Languages and Texts (2)
    • Languages and Texts
    • App translations
  • Custom Templates (2)
    • Custom Booking Enquiry Template
    • Custom Folio Templates
• Payment integration
  • Payment integration - Setup (14)
    • Selecting your Payment Processor in Clock PMS+ / Clock POS
    • The Payment Autopilot - Configurations
    • The Payment Autopilot - Example tasks
    • Elavon Fusebox - available for North America and Caribbean region
    • WorldLine/Six Payments
    • Stripe
    • Authorize.net
    • PayPal
    • WorldPay Redirect/Select Junior
    • Adyen - Configuration
    • Adyen - DropIn (Alternative Payment Methods)
    • Adyen - Point of sale terminals
    • Migrating Adyen v1 to v2
    • Adyen - Creating API credentials
  • Payment Processing Operations (2)
    • Credit Card security in Clock PMS+
    • Payment operations in Clock PMS+ (back-end)
• Room Access Control
  • Room Access Control Setup (8)
    • 4Suites
    • VisiOnline by Assa Abloy
    • Saflok by Dormakaba
    • Messerschmitt
    • Onity
    • Hotek
    • GuestKey by Hotek
    • Salto
• Integrations and Localisations
  • F&B Point of Sale (4)
    • Lightspeed L-series
    • Lightspeed K-series
    • Gastronovi POS (HotAPI)
    • Marketman
  • Revenue Management (1)
    • IDeaS G2/G3
  • Accounting and ERP (1)
    • Quickbooks Online
  • CRM and Email Marketing (1)
    • Mailchimp
  • Localizations (15)
    • AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH)
    • AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+
    • Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface
    • FRANCE - INSEE monthly statistics export
    • GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+
    • GERMANY - Necessary documents for a POS tax audit
    • ITALY - Italy Invoice Export Config
    • ITALY - Italian fiscalization with Epson RT printers
    • ROMANIA - DxPrint Setup (fiscalization)
    • ROMANIA - Specifics of the Romanian Fiscalisation Feature in Clock PMS+
    • SLOVENIA - Slovenian fiscalization feature activation guide
    • SLOVENIA - Slovenian fiscalization funtions guide
    • SLOVENIA - AJPES Police Guest Data Export
    • SWITZERLAND - Hotel statistics report (HESTA)
    • SWITZERLAND - TourX Digital Guest Card
  • Business Intelligence (1)
    • STR Export
• Other
  • System (5)
    • Clock PMS+ and POS System Requirements
    • Clock IoT device type A
    • Clock IoT device type B
    • PBX Interface Requirements
    • Data Export
  • Clock IoT Connector (6)
    • Clock IoT connector - User Manual
    • Clock IoT connector - Network configuration
    • Clock IoT connector - Installation for fiscal printers
    • Clock IoT connector - Installation for restaurant/kitchen printers
    • Clock IoT connector - Installation for key-card/access control systems
    • Clock IoT connector - Installation for Elavon payment terminal
• Product Updates
  • Latest Updates (132)
    • Clock PMS+ Update (21 Aug 2023)
    • Clock PMS+ Update (24 Jul 2023)
    • Clock PMS+ Update (21 Jun 2023)
    • Clock PMS+ Update (23 May 2023)
    • Clock PMS+ Update (26 Apr 2023)
    • Clock PMS+ Update (15 Mar 2023)
    • Clock PMS+ Update (09 Mar 2023)
    • Clock PMS+ Update (24 Jan 2023)
    • Clock PMS+ Updates (12 Dec 2022)
    • Clock PMS+ Update (15 Nov 2022)
    • Clock PMS+ Update (7 Oct 2022)
    • Clock PMS+ Update (21 Sep 2022)
    • Clock PMS+ Update (26 Jul 2022)
    • Clock PMS+ Update (28 Jun 2022)
    • Clock PMS+ Update (26 May 2022)
    • Clock PMS+ Update (27 Apr 2022)
    • Clock PMS+ Update (29 Mar 2022)
    • Clock PMS+ Update (23 Feb 2022)
    • Clock PMS+ Update (20 Jan 2022)
    • Clock PMS+ Update (23 Nov 2021)
    • See all 132 articles
• Reports
  • General information (3)
    • Revenue Recognition in Clock PMS+
    • How does the Clock PMS+ revenue system work?
    • Ledger Versions - Guest, Company, Deposit
• Video Courses
• SOP
• Webinars
  • Clock PMS+ Webinars (4)
    • New folio screens
    • Mastering events and group bookings
    • Introducing the new BookDirect
    • Introducing the new Rate Management