Support Center

Accounts, Users and Rooms 12

• Start-up guide for Clock PMS+
• Account Info
• Default Hotel Email Address
• Room (Unit) Types
• Rooms (Units)

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Tax Settings and Exchange Rates 5

• Tax Settings
• Tax Settings - Optional settings
• Revenue Date Mode
• City tax
• Exchange rates in Clock PMS+

Meals, Charge Templates and Payments 7

• Revenue Groups and Categories
• Meals
• Charge Templates
• Capacity Counters
• Guarantee Policies

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Rates 10

• Rates: Rate Plans and Standard Rates
• Rates: Derived Rates
• Rates: Occupancy Adaptable Rates
• Per-Guest Rates
• Rates: Restrictions

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Languages & Texts, Default Confirmation and Registration Card 3

• Languages and Texts
• Booking Confirmation Email
• Guest Profile Fields

Marketing Settings 3

• Marketing Sources / Channels / Segments
• Logo
• Location Map

Web Reservation System (WRS) 7

• WRS - Integration into the hotel website
• WRS - Themes
• WRS - Product Page Layout
• WRS - Colours and Fonts Customization
• Google Analytics and Other Web Tracking Products

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Guest Mailer, Self Service Portal 5

• Guest Mailer Setup
• Guest Mailer Content
• Custom Booking Confirmation Templates
• Self Service Portal
• Mailing lists

Channel manager 4

• RoomCloud - Activation and Procedures
• RoomCloud Setup
• SiteMinder Setup
• AvailPro Setup

Bookings 9

• New Booking
• Booking - Rate and City Tax
• Booking: Guarantee and Confirmation
• Booking: Search
• Booking Contact Person

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Housekeeping 3

• Housekeeping V2 Settings
• Housekeeping V2 Operations
• Housekeeping - Legacy model

Folios 10

• Revenue Control in Clock PMS+
• How does the Clock PMS+ revenue system work?
• Folios
• Folio - Charges
• Folio - Payments

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Companies/Agents and Commissions 3

• Companies
• Agents
• Commission processing

Payment Processing 5

• Credit Card security in Clock PMS+
• Adyen Setup - Version 1.0
• Adyen - Version 2.0
• PayPal Setup
• WorldPay Redirect/Select Junior setup

Integrations 6

• LightSpeed Restaurant POS (Series L) interface
• QuickBooks Online
• Data Export
• Marketman
• Clock PMS+ to IDeaS G2 / G3

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System 5

• Clock PMS+ API Docs
• Clock PMS+ and POS System Requirements
• Mandatory Use of MFA Access to Key Sensitive Functionalities from 8 November 2021
• Clock IoT Device
• PBX Interface Requirements

Clock POS 19

• Latest Updates of Modern Browsers and the Impact on Clock POS Users
• POS settings
• Kitchens
• Order Groups
• Menu Items

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Local Law Compliance 9

• AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH)
• AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+
• SLOVENIA - Slovenian fiscalization feature activation guide
• SLOVENIA - Slovenian fiscalization funtions guide
• Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface

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